Frequently Asked Questions
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Is VAT included in the price?
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Do you ship to my country?
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Can I pay in my currency?
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How would you contact me in the event of a problem?
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Does buying from you affect my statutory rights?
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What if I have a complaint?
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Can I visit Retro Clobber?
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Do you make the T shirts you sell?
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Will you contact me if the shirt I want becomes available?
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What are the sizes of your T-shirts?
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What is the purpose of your mailing list?
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Can I remove my name from your mailing list?
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Yes all prices quoted include VAT.
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We ship our products to most countries. But we are unable to ship to some due to a higher rate of fraud. If you are unsure then please contact us and we will confirm if we can ship to your country.
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Yes. Simply fill in your details and your credit/debit card company
will convert the price into pounds for you at the current exchange rate. They may
or may not add a small charge for doing so.
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By E-mail or if provided by telephone. If you have stated a preference then we will use that method.
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No your statutory rights are not affected. Either party's failure to exercise or enforce
any term of, or any right arising pursuant to this agreement does not constitute and
shall not be construed as a waiver of such term or right.
These terms of business shall be governed by the law of England and Wales and the
parties submit to the jurisdiction of the English courts.
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| We are committed to providing the best possible customer service. Every effort is
made to ensure that your shopping experience with us is efficient and professional.
However, there may be times when things go wrong. If you have received damaged, faulty
or incorrect goods, waited too long, or are dissatisfied with any other aspect of
the service you have received from us or any aspect of our website, then please let
us know. |
You can email us any time and we will reply within 24 hours Monday to Friday and will try our very best to resolve the problem wherever possible within 7 days. Your complaint will be dealt with sympathetically and confidentially. If you are unhappy with your purchase, you are also protected by our returns policy.
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No Retro Clobber is exclusive to the internet. This helps us to keep our costs down and keep our stock exclusive. If enough customers request it, we may open a high street store for you.
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No. We buy our T-shirts from professional manufacturers. Our T-shirts are very high quality and prints are made from high quality transfers and silk screens. We can not make our own shirts because we do not own the rights to the characters. We buy the T-shirts from the trade mark holders who do own the rights to the characters.
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Of course!! Just send an email to tshirt@retroclobber.co.uk and tell us which shirt
you want. Please put the name and size of the shirt you want in the subject line of
the email. We'll do our very best to find the T shirt of your choice and get back
to you.
This also applies to our current range of sizes. If we don't stock your size then
email us and we'll try to get your size.
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The sizes of our T-shirts are marked on the sizes available for each T-shirt. You can also check our sizes chart. If you need more information then please contact us.
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Our mailing list is available for everyone who would like to receive regular information about our latest additions to our stock. We also give information about discounts, competitions and free T shirts through this service.
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Yes, just simply follow the unsubscribe instructions at the end of the email and your name will be permanently removed.
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